Mendocino County, CA
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Purpose
To enhance Mendocino County's Customer Service by:
- Improving the quality of customer service provided by all Mendocino County departments
- Ensuring customer service support tools are available to staff to assure consistent quality service during emergencies and/or disasters
- Enhancing county culture to be focused on improving the quality of public service provided to our community
- Developing a strong team to assist departments in delivering exceptional customer service to internal and external customers
- Encouraging County departments to focus on customer service
- Cultivating a county image which is synonymous with positive customer service experience
For more information, read our Project Team Charter
Resources
CUSTOMER SERVICE TOOL KIT |
CUSTOMER SERVICE TRAINING VIDEO |
Team Members
Marlayna Duley - Environmental Health
Yoshiko Stephens - Library
DeAnna Boughton - Executive Office
Brandy Dalzell - Human Resources
Gabriella Arostegui - Human Resources