Call EAP @ 1-800-523-5668 (24 hrs a day)
The Employee Assistance Program (EAP) is a FREE confidential counseling and referral service that can help you and your family successfully deal with life's challenges. EAP can help with things like stress, anxiety, depression, relationship problems, job or work stress, parenting, alcohol and drugs, legal issues, and financial concerns.
The EAP website has changed! Here's how you can get started:
- Click the blue "Log In" button in the upper right corner of the MagellanAscend website.
- Users will need to "sign up" and create a new account to access the website
- When prompted, depending on your employee category, enter your company as follows:
- County of Mendocino General Employees
- County of Mendocino Deputy & Correctional Off
Professional Counseling Services and More!
Frequently Asked Questions
Q: How many counseling sessions do I receive?
A: All County employees and members of their household are eligible for up to 6 free counseling sessions, per issue, per 12-month period. (There is an augmented benefit of 10 sessions for Sheriff's Office deputies, correction officers and peace officers in the DSA bargaining unit.)
Q: How does the 6/10 sessions per incident/issue work, per 12-month period work?
A: For example, say you use EAP for work related stress. If you use all 6/10 sessions in a 12-month period for work related stress, but have another issue occur like a death in the family, or family/relationship issues, you will receive another set of 6/10 sessions for grief & loss, and another 6/10 sessions for family/relationship issues, and so on.
Q: What happens when I have exhausted all of my covered sessions?
A: If you would like to continue seeing the same local network provider for the same issue within a 12-month period, you will be seeing them in the course of their private practice. Your standard health insurance deductibles will apply.
Q: How do I find out if my provider is in the Magellan Network?
A: You can visit the Magellan website (link above). You may also call Magellan and they can tell you if a specific provider is in their network.
Q: What if I would like to change EAP providers?
A: You can switch to another local EAP provider at any time. You will need to call Magellan and receive authorization for the new provider before having a session.
EAP services are strictly confidential. It is solely your decision whether to let anyone know you have used the service and the County of Mendocino has no knowledge regarding who uses the program. The EAP counselor will not share information about you or your visits unless you give permission to do so. (The only exceptions are for statutory reasons: to report a threat of harm to yourself or another, abuse or neglect of a child, and elder abuse. No record of your visits will be noted in your personnel file.)