24/7 Toll Free Crisis Line
If you are experiencing a mental health crisis and need help right away, call:
(A danger to oneself or others)
Mendocino County Mental Health Plan (MHP) offers free Language Line, interpreter assistance, American Sign Language, and TTY/TDD services for beneficiaries requesting or accessing services. These services may be requested at any Mental Health Plan Provider site or by calling the Mendocino County Access Line: 1-800-555-5906.
Linea de Crisis Llamada Gratis 24/7
Si usted esta experimentando una crisis de salud mental y necesita ayuda inmediata, llame:
(Un peligro para uno mismo u otros)
El Plan de Salud Mental del Condado de Mendocino(MHP) ofrece una linea gratis de Idiomas, asistencia de interpretes, Lenguage de Signos Americano, y servicios para personas sordas, servicios para beneficiarios que requieran o tengan acceso a los servicios. Estos servicios pueden ser requeridos con cualquier proveeder del Plan de Salud Mental o llamondo al 1-800-555-5906.
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The Quality Improvement (QI) program coordinates quality improvement activities throughout the continuum of care. The QI Program is designed to provide QI oversight functions for contracted providers with a focus on continuous improvements in service delivery. The QI program also assures periodic assessment of client care and satisfaction. Contracted providers are expected to use the results of beneficiary/family satisfaction survey outcomes required by the External Quality Review Organization (EQRO) State clinical audits to continuously improve services
The QI Program focus areas are categorized as follows:
- Service delivery capacity
- Service delivery system and meaningful clinical issues
- Service accessibility
- Continuity of care and coordination of care
- Beneficiary satisfaction
- Clinical and fiscal outcomes
The Quality Improvement Program oversees program compliance to all local, State, and Federal Guidelines for quality of care, certification and utilization management.
News & Notes
Department of Health Care Services (DHCS) Audits
Contact - Quality Assurance Program: Telephone (707) 472-2360
Quality Improvement Committee (QIC) Documents
- Annual Quality Improvement Work Plan FY 2018/19
- Evaluation of the Annual Quality Improvement Work Plan FY 2017/18
- Annual Quality Improvement Work Plan FY 2017/18
- QIC Calendar of Reports FY 2016/17
- Annual Quality Improvement Work Plan FY 2016/17
- Quality Improvement Committee Meeting Schedule for 2016-2017
- Annual Quality Improvement Work Plan FY 2015/16
- Quality Improvement Committee Brochure - English | Spanish
- Large Type/Letra Grande: Quality Improvement Committee Brochure - English | Spanish
External Quality Review Organization (EQRO)
Client Perception and Satisfaction Surveys
IF YOU WITNESS A VIOLATION of federal or state standards, you can report this by telephone, e-mail or letter to the Mendocino County Mental Health Plan which has a policy prohibiting retaliation against a person reporting non-compliance. Reporting may be done anonymously.
Compliance Hotline: 866-791-9337
MH Compliance Program
1120 South Dora Street
Ukiah, CA 95482
All reports of compliance violations will be investigated and reviewed by the Compliance Office.