24/7 Toll Free Crisis Line

If you are experiencing a mental health crisis and need help right away, call:

1-855-838-0404

(A danger to oneself or others)

Mendocino County Mental Health Plan (MHP) offers free Language Line, interpreter assistance, American Sign Language, and TTY/TDD services for beneficiaries requesting or accessing services. These services may be requested at any Mental Health Plan Provider site or by calling the Mendocino County Access Line: 1-800-555-5906.

Linea de Crisis Llamada Gratis 24/7

Si usted esta experimentando una crisis de salud mental y necesita ayuda inmediata, llame:

1-855-838-0404

(Un peligro para uno mismo u otros)

El Plan de Salud Mental del Condado de Mendocino(MHP) ofrece una linea gratis de Idiomas, asistencia de interpretes, Lenguage de Signos Americano, y servicios para personas sordas, servicios para beneficiarios que requieran o tengan acceso a los servicios. Estos servicios pueden ser requeridos con cualquier proveeder del Plan de Salud Mental o llamondo al 1-800-555-5906.

Quality Assessment & Performance Improvement

We value your feedback. Please let us know how we are doing: https://www.surveymonkey.com/r/KF28CXG

The Quality Improvement (QI) program coordinates quality improvement activities throughout the continuum of care. The QI Program is designed to provide QI oversight functions for contracted providers with a focus on continuous improvements in service delivery. The QI program also assures periodic assessment of client care and satisfaction. Contracted providers are expected to use the results of beneficiary/family satisfaction survey outcomes required by the External Quality Review Organization (EQRO) State clinical audits to continuously improve services

The QI Program focus areas are categorized as follows:

  1. Service delivery capacity
  2. Service delivery system and meaningful clinical issues
  3. Service accessibility
  4. Continuity of care and coordination of care
  5. Beneficiary satisfaction
  6. Clinical and fiscal outcomes

The Quality Improvement Program oversees program compliance to all local, State, and Federal Guidelines for quality of care, certification and utilization management.

News & Notes

Department of Health Care Services (DHCS) Audits

Contact - Quality Assurance Program: Telephone (707) 472-2360

Quality Improvement Committee (QIC) Documents

External Quality Review Organization (EQRO)

Client Perception and Satisfaction Surveys

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Compliance

IF YOU WITNESS A VIOLATION of federal or state standards, you can report this by telephone, e-mail or letter to the Mendocino County Mental Health Plan which has a policy prohibiting retaliation against a person reporting non-compliance. Reporting may be done anonymously.

Compliance Hotline: 866-791-9337

E-mail: compliance@mendocinocounty.org

Mailing Address:
MH Compliance Program
1120 South Dora Street
Ukiah, CA 95482

 2017 Compliance Training

All reports of compliance violations will be investigated and reviewed by the Compliance Office.

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